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Help FAQ (Frequently Asked Questions)
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To listen to a Live365 broadcast, you must have an audio player installed.
This can be done in two simple steps.
First, check to make sure your PC meets the
minimum system requirements:
 | Windows 9X, NT, ME, 2000, XP or higher
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| 300mhz or better processor |
| Microsoft IE 5 and higher (Other browsers may
work but are not supported.) |
You can listen to Live365.com using players such as Player365, RealPlayer,
Winamp, Sonique, MusicMatch, or Windows Media Player.
- Player365
Our recommended player. Go to the
Listen
Settings and select Player365.
- RealPlayer 8 or higher
Once it is installed, you are done! If you have an older version, download
this newest version. (Please note that Real Player will appear to
be wrapped in a Live365 "skin" when you launch Live365
stations.)
- Windows Media Player
If you use Windows Media Player, you may experience severe buffering
delays. To use this player, choose
it as your default player. (Please note that Windows Media Player
will appear to be wrapped in a Live365 "skin" when you
launch Live365 stations.)
- Winamp, Sonique, or another MP3 player
If you prefer to use one of these players, please choose it as your
default player.
- If you don't have a player ... download
and install one.
Once you select a player, follow the directions
specific to your player. You may need to restart your computer, so
bookmark this page.
If you selected Winamp, Sonique, or another MP3
players, go to step 2. If you are using Player365, Windows
Media Player or RealPlayer, SKIP step 2 and start
listening.
If you use Internet Explorer as your browser, you can configure your
player to launch automatically every time you listen to a Live365
broadcast.
NOTE: If you are using Player365, Windows Media
Player or RealPlayer, please skip this step.
| Click here
to configure Internet Explorer. |
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How
to Listen With Mac OS
To use iTunes to play back Live365 stations, you
will first need to select "mp3 player" as your player choice in
your Listen
Settings. Once you have done this, your system will use the default
player to listen to Live365 stations, which you can designate as iTunes.
To do this, you will need to set iTunes to be used
for Internet music playback.
Open iTunes and click on the iTunes menu, then
choose Preferences.
Under the General tab, click the "Set"
button next to "Use iTunes for Internet music playback."
Click OK.
Now, when you launch a station from the Live365
Web site, the Live365 Player Window will load, followed by a small
download that will open in iTunes and start to play the station.
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| Here is a note from a Mac
user.
After many problems
getting connected, I finally have it straightened out.
If you are using a Mac
with OS X the problem is that you have to get past
the initial Live 365
screen which locks up the window.
It appears that Live 365
is looking for something and so is OS X which
neither can communicate
to each other. Eventually after trying about 40
times to connect the Live
365 screen came up enough to activate the Mac OS
X MP3 player, iTunes and
life is good again
.
If there is a way you can
tell the Mac users to directly connect using
iTunes then you will
never see a problem like this again. Once WKTZ is in
iTunes, you never need to
go through the Live365 screen although you are
connected to WKTZ via
Live 365.
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Undefined Error
when connecting to Live 365
Here is an email from Live365.com that was
in response to a request for help from a listener who was having a
problem connecting to our stream at Live365.com.
The Listeners Message
When I go to WKTZ (icon on my desktop) and then click on their
Red (FM) radio I get a dialog box which says "undefined"
about about a dozen times. I have talked with WKTZ and they were
unable to help me and suggested I contact you. I am using cable and
have recently installed Norton's Firewall. Arch
The Response from Live365.com
Hello
Thank you for contacting Live365 customer support. We're pleased we can
assist you.
The appearance of numerous instances of the word "undefined" in the
Live365 Player window (as well as other odd behavior such as incomplete or
continuous loading) is normally caused by Norton Internet Security or
Norton Personal Firewall. To allow Live365 unrestricted access, follow the
steps below to exempt Live365 from Ad Blocking, delete all of your
temporary files, and then restart your computer.
For 2004 products
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Ad Blocking > Configure > Advanced > Add Site.
3. Type www.Live365.com and then click OK.
4. Select the newly created www.Live365.com entry. In the right pane, on
the Ad Blocking tab, click Add.
5. Select Permit.
6. Type a single / into the dialog box, and the Click OK.
7. Click OK to close any open windows.
8. Log out of Live365 then delete all temporary internet files from
Internet Explorer (Tools->Internet Options->Delete Files)
9. Restart the computer.
For 2003 products
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Options.
3. On the Web Contents tab, click Add Site.
4. Type www.Live365.com and then click OK.
5. Select the newly created www.Live365.com entry. In the right pane, on
the Ad Blocking tab, click Add.
6. Select Permit.
7. Type a single / into the dialog box, and the Click OK.
8. Click OK to close any open windows.
9. Log out of Live365 then delete all temporary internet files from
Internet Explorer (Tools->Internet Options->Delete Files)
10. Restart the computer.
Thanks again for writing Live365. Please let me know if I can offer you
any further assistance.
Mike
Live365 Technical Support |
For more information, please visit Live365's Help
section.
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Audio
Stream Cuts In and Out
I
have received reports of this “cutting out” from time to time while
listening to the Internet Stream.
In
most cases the culprit is one of two things.
1.
Dialup connectivity to your Internet service provider with speeds
that are less than 32kbps. (If this is the case you must have at least
32kbps to listen uninterrupted.)
2.
Default Buffer settings in MS Media Player (The Default settings
are two low. You must use preferences in the Media Player Software to
increase buffer by 4 times the default setting.)
You
can determine your Internet connection speed by use of a speed test site.
Here is the one I use, go to: http://www.bandwidthconnection.com/speedtest/
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Ad Blocker Settings
Hi All,
You may wish
to post on your website coverage area page, that listeners
may not be
able to get you if they have their AD Blocker switched on. I
know that the
Norton/Symantec one (which I have) won't allow Live365
through. (It
is of course only the Ad Blocker that has to be switched OFF,
not the Pop-Up
blocker.
How do I know
this? I spent weeks without JCR and only figured out why
yesterday!
Keep up the
great work.
Reece Porter
Orlando
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Why is WKTZ not listed
in Live365.com Site? |
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WKTZ is a real broadcast radio station in
Jacksonville, FL. Our play list can be seen online from our
Home Page. The Play list can't be sent to Live365's site Live365.com
broadcasts many programs that are generated by the uploading of music to
Live365.com This music when played can sometimes sound like other radio
broadcasts. Because of new Laws Streaming sites like Live365 can't publish
links to broadcasts that have a short play list. Our Play List is
non-existent (on their site) and therefore Links to our play page can't be
published on their site.
We can publish links to our music stream
on Live365.com because we also publish our legal play list on this site.
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Problem with Newest
Version of Netscape |
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Date sent: Tue, 27 Jun 2006 10:13:31 -0700
From: George
To: wktz@jones.edu
Subject: Live365 Down?
I haven't been able to listen on the internet for over a week. I went
to the "Live365" website and it no longer lists WKTZ, and when I click
"setup" on my player, it says "can't find /WKTZ" (both Live365 player
and WindowsMedia player.)
Is it just me?
Ken Jones Wrote:
WKTZ 90.9 FM in Jacksonville, FL
Best Method of Using Live365.com to listen to the stream is by going to
our page at
http://wktz.jones.edu and clicking on the red radio. It should be
working fine.
WJAX 1220 AM in Jacksonville, FL
NEW Method of listening online available at
http://www.wjaxradio.com
follow the links to the Local Stream of WJAX it think it's at URL
mms://www.wjaxradio.com/WJAX
I am not streaming it to Live365 at this time.
Ken
Kenneth L. Jones
General Manager
WKTZ 90.9 FM & WJAX 1220 AM
George then Wrote:
It looks like the problem lies with the latest version of Netscape -
that's what I get for upgrading! It works fine with Internet Explorer.
At least you can pass this on if others email you.
Take care, and of course - "love your station." WKTZ is the best deep
lounge station in the USA. I am 38, and in California. Discovered you
on a trip to FL last year, and am so thankful for your internet stream.
George
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I have a Sonos
Internet Radio. What URL do I use to connect to your Stream?
> On 12 Jul 2007
at 19:42, Haston, Hugh wrote:
> Still trying ...I
did read that my Sonos supports MP3 and WMA based HTTP
> systems if that
helps...thanks for trying..
>
>
> Hugh Haston
> Managing Director
> Central/Southeast
Region
> Correspondent
Sales
>
Answer:
I have been playing
with this this morning and found a link that works with WinAmp
http://216.235.81.103:15174 or
http://pro03.live365.com:15174
This IP number could
change but the machine name may stay the same.
216.235.81.103 =
pro03.live365.com
I have seen things
that tell me that Live365 could reorder or reallocate the server that is
used for us, so even using the name may not work all the time.
http://pro03.live365.com:15174
The Number 15174
above is a port (channel) number this one is (seems) to be ours right now.
Please give it a try and let me know if this helps you.
> -----Original
Message-----
> From: Kenneth L.
Jones [mailto:kjones@jones.edu]
> Sent: Thursday,
July 12, 2007 4:10 PM
> To: Haston, Hugh
> Subject: WKTZ
Stream
>
> I am working on
your question... I'll get back to you.
>
>
> Kenneth L. Jones
> General Manager
> WKTZ 90.9 FM &
WJAX 1220 AM
> Jones College
Radio
>
mailto:kjones@jones.edu
>
http://wktz.jones.edu
> Direct Office
904.371.1130
> Cell 904.514.3938
> Tune into our
station at:
>
http://www.live365.com/stations/wktz?play
>
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Jones College Radio
Copyright © 2003 Jones College. All rights reserved.
Revised: July 13, 2007
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